Reviews - Page 14 - Silverlake Automotive Downtown

Ginny Tate

8/7/2023

Ginny, thank you for choosing us for your automotive needs! We appreciate the positive rating.

- Silverlake Automotive Downtown

Kevin Colwell

8/7/2023

Emerson was great. Excellent customer service.

Thank you for the shout out to our team member! We're happy to have been able to assist with your vehicle needs and appreciate the feedback.

- Silverlake Automotive Downtown

Eric Boxer

8/7/2023

AAA referred me to this shop when my car broke down on the way into town. They got me in to look things over the very same day (despite it being a very busy summer season!) and provided a very thourough review of the cause and solution. They worked with me on implementing an economical option of the solution, and got it done very quickly. I was back on the road before the weekend. Their diagnosis was spot on and car has worked great since we went in. Highly recommend this location of Silver Lake Auto

Thank you for choosing our shop and following up with a recommendation, we greatly appreciate that! We're happy to assist with your diagnostic and other vehicle needs in getting you back on the road safely.

- Silverlake Automotive Downtown

Graham Gibbs

8/4/2023

We were down from Canada on vacation and our truck needed some work before we headed back home. Ryan and his Team were timely and super attentive. We highly recommend Silverlake Automotive. If we need further repairs again in the future we will be back. Thanks Guys.

Of course, we were happy to help and thank you for choosing our shop! Your feedback is important to us and we hope you're overall satisfied with the experience at our shop and hope you had a safe trip back from your vacation. Thanks, Graham!

- Silverlake Automotive Downtown

Christian Bailey

8/2/2023

They did a great job... until I open my hood and saw that my power steering reservoir was not mounted back up, it was just hanging on the inside of the fender. That's why I gave 4 stars

Christian, thank you for taking the time to provide us with some honest feedback about your most recent experience. We're so sorry about this human error and appreciate you bringing this to our attention. Please stop by anytime during business hours and we can get that resolved for you ASAP if you'd like. We hope to earn your trust back next time with a more positive experience, thank you.

- Silverlake Automotive Downtown

Will schuerer

8/2/2023

Great customer service

Thank you, Will, for the compliment to our customer service! That means a lot to us and we appreciate you taking the time to leave us feedback.

- Silverlake Automotive Downtown

Brian Knobf

8/2/2023

First time here. Everything went as expected!

Brian, thank you for giving us a shot! We're glad to hear you had a positive first impression and we hope to see you back another time. Have a great day!

- Silverlake Automotive Downtown

Casey Stockwell

7/31/2023

I brought my jeep here to have them diagnose what was wrong with it and they went above and beyond anything I could have expected. I dropped it off on a Tuesday and was told they wouldn’t be able to look at it until Friday which is when I was supposed to be heading out of town but Emerson was able to fit me in to their very busy schedule and helped me figure things out by Thursday morning… A full day before the estimated time! Although I ended up having the work done somewhere else closer to home (I live in Seattle), Emerson and everyone at Silverlake automotive were awesome and I could not have asked for better service or friendlier staff! If anyone in Coeur d’Alene ever needs a recommendation for a place to work on their vehicle, this is the only place I will ever recommend. These guys are the absolute best. They are honest and willing to go out of their way to make sure their customers are well informed and kept up to date with everything they are doing for them. 10/10 from me!!

Casey, thank you for sharing your experience with us and for the shout-outs to Emerson and the team. We appreciate your recommendation and are happy to learn of your positive and timely experience. We hope you had a great trip and a safe drive!

- Silverlake Automotive Downtown

Pamela Turpin

7/28/2023

Pamela, thank you for the positive rating and for choosing Silverlake Automotive!

- Silverlake Automotive Downtown

Henry Vasquez (Angel)

7/24/2023

They are a bit over priced, but the staff there is amazing. I suggest price hunting for more options. But for convenience and for a skillful staff. I recommend this place no problem.

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