I was greeted by my name as I entered the waiting room/service desk by Joseph Herkelrath. He was very personable and went over what we were to do om my Toyota Tundra. Waiting area was clean and tidy, coffee, water, sodas were available . I was kept informed of the progress on my truck. Work areas for the technicians were clean and in order. The technician who worked on my truck, Jacob Johnson was friendly and informative. This was my first time using Silverlake Automotive. I was impressed and will return again.